Customer Service

HOW CAN WE HELP YOU

Our online shop processes orders with shipping to Italy and European Union countries.
For orders outside the EU, please contact us directly by email before purchasing.

Shipping
Orders are shipped via courier. Estimated delivery times are:

  • Italy: 3–4 business days

  • EU: 5–6 business days

Shipping costs are calculated before order confirmation or communicated by email.

We accept the following payment methods:

  • PayPal

  • Credit and debit cards (Stripe)

  • Bank transfer

EU customers may request a return within 14 days from delivery, provided that products are unopened and in their original condition.
To request a return, please contact us by email.

For any information or assistance:
📧 info@aiolavecchia.com